Mississippi 811 Web Portal and Mobile App Usage Agreement
The Mississippi 811 Inc. (MS811) Web Portal and Mobile App are made available as a convenience to Mississippi excavators, member utility companies and contract locating companies.
Submitting Tickets
As a user of the MS811 Web Portal and or Mobile App, I will supply the requested contact information accurately as well as a valid email address to where processed locate requests confirmations will be sent.
Most Locate requests that are submitted through the MS811 Web Portal or Mobile App, between 7:00am and 4:00pm, Monday through Friday excluding observed holidays, will be processed by MS811 on the same business day. Most requests submitted, after 4:00pm, I understand that failure to supply complete, accurate information may cause a delay in the processing of my locate request.
I understand that locate request tickets submitted through the MS811 Web Portal or Mobile App are not valid or complete until I receive email confirmation (in the form of the processed locate request ticket) from MS811. I will be responsible for verifying that the information contained in the email confirmation is accurate and complete. I understand that I should contact MS811 if I do not receive a locate request email confirmation within 2 working days of the submission.
I assume all responsibility and agree to only submit locate requests through the MS811 Web Portal or Mobile App that are in compliance with MS state law and will be responsible for timely notification and for the accuracy and completeness of the locate request information that I submit.
I understand that I should notify any utility companies that are not in compliance with state law, as well as, any governmental and/or Railroad permit offices.
Most utility companies will only mark up to their meter or the property line if there is no meter. Privately owned lines, such as natural gas, electric, water, sewer and propane service lines may not be located by the member utility. I understand that I will be responsible for having these lines located.
Locate request numbers are valid for 14 calendar days from the date and time it is processed or entered into the system by MS811. I understand that should my excavation exceed this expiration, I will need to renew the notification with MS811, at least 2 and not more than 3 working days prior to the expiration and that I must allow the utility owners 2 working days to re-mark the lines.
Utilizing Map
The purpose of the Portal map and its search features is to help the user zoom to an approximate location on the map. The location to which a search zooms should not be used alone to mark an excavation area. MS811 provides the Portal map tools, training and a “help” section within the Portal to assist the user in finding the proposed excavation site, but it is up to the Portal user to ensure that they are marking the correct and full extent of an excavation area on the Portal map. Utility owner/operators that have registered underground utilities within 300 feet of the excavation area marked on the Portal map will be notified. Failure to mark the correct and full extent of an excavation area may result in the failure of the correct utilities being notified.
I understand that the property address and parcel information contained within the Portal is provided by third parties, and I agree that MS811 cannot guarantee the accuracy of the information contained within the Portal map.
I assume all responsibility for my use of the Portal map and agree to hold MS811 harmless from and against any damage, loss or liability arising from any use of this map product, including any map errors and omissions.
Submitting Positive Response Information (Member Utility Companies)
I understand that IF I submit locate response status information for my utility company’s tickets through the MS811 Web Portal or Mobile App, I am responsible for submitting accurate response information. I understand that the response information I submit may be used by excavators to determine if it is safe to begin excavation. I also understand that MS811 agents may use my response information to determine how to process a ticket (“No Response” or “Remark”) when an excavator reports that lines have not been located for an existing ticket.
I understand that submitting response status information to the MS811 Positive Response Information System is not required by law at this time and that some excavators may not have access to the internet, Portal, Mobile App or Email to view response information.
If I submit a response status of “Clear”, to the MS811 Positive Response Information System , I understand that I am required to directly notify the excavator that my company’s lines are not in conflict with the excavation.
If I submit a response status of “On Site Meeting Request”, to the MS811 Positive Response Information System, I understand MS811 will not set up the meeting for me and that I will need to contact the excavator directly to set up the meeting.
If I submit a response status of “Locate Delayed”, to the MS811 Positive Response Information System, I understand I am required to notify the excavator directly of the delay.
Reviewing Positive Response Information (Excavators)
I understand that the excavation law does not currently require utility/facility companies to submit response information to the MS811 Positive Response Information System. I assume all responsibility for my use of the ticket response status information displayed in the Portal or Mobile App and agree to hold MS811 harmless from and against any damage, loss or liability arising from any use or misuse of this information.
I understand that violating the terms of this agreement may result in the deactivation of my MS811 Web Portal and Mobile App account.
All information and data on this website is subject to change without notice.
I understand and agree to all of the terms contained within the Mississippi 811 Web Portal and Mobile App Usage Agreement.