You are now logged into the Mississippi 811 Web Portal

New Features Added 11/14/2024

Advanced Portal users can now submit "Emergency" and "Impending Emergency" locate request tickets through the Portal, enabling faster and more convenient submissions, especially after hours. If you are not currently an Advanced Portal user but would like to become one, submit your request to Chasberdee Sample.

Please use these new ticket types responsibly to maintain access to their use! Misrepresenting emergency excavation violates the MS Dig Law and may result in revoked permissions. False emergency requests strain resources and delay genuine emergencies.

Emergency Request:
When submitting an Emergency Request your excavation must involve immediate danger to life, health, property, or a service outage. Please, add a note in the Remarks section of the ticket, specifying whether your crew is on-site, or en route, and why it is an emergency. Utilities often respond to emergency requests within hours, but the law currently allows up to three working days.

Impending Emergency Request:
For situations not requiring immediate excavation but involving potential dangers to life, health, property, or service loss likely to escalate, submit an “Impending Emergency” request. Please, add a note in the Remarks section explaining why the excavation is an impending emergency. The Portal calculates the “Locate By” date/time based on the law as follows for requests processed between:

o 8:00 PM - 11:59 AM: 12 hours later

o 12:00 PM - 7:59 PM: 8:00 am the next day

General Portal Information

The Portal works best with Google Chrome, Mozilla Firefox, and Microsoft Edge. Other browsers may not support all Portal functions and features. If you experience performance issues, please clear your browser history and cache, then try again before contacting MS811.

Enter Tickets

Mississippi state law requires that accurate driving directions and detailed locating instructions be provided when submitting a locate request. This information helps utility locators efficiently find the excavation site and accurately identify where utilities need to be marked. Please be sure that you have all the required information before submitting a locate request. Failure to provide the necessary details will likely cause delays in processing your request.

Marking the proposed excavation area with white paint or flags can also help ensure that utility locators mark the correct area. White is the designated color for proposed excavation; using other colors may create confusion about which utilities have been marked.

Most locate requests submitted through the Portal, between 7:00 am and 4:00 pm, Monday through Friday (excluding observed holidays), will be processed by MS811 on the same business day. Requests submitted after 4:00 pm, or on observed holidays will be processed on the next business day.

Locate request tickets submitted through the MS811 Web Portal or Mobile App, are not valid or complete until you receive an email confirmation from MS811 in the form of the processed locate request ticket. You will be responsible for verifying the accuracy of the information contained in the email confirmation. Please contact MS811 if you have not received confirmation within one business day of submission.

Mississippi state law requires that an excavator submit a locate request: no less than 3 working days and no more than 10 working days, before excavating.

Positive Response

Mississippi Excavation Law requires that utility owners/operators report through the MS811 Positive Response Information System (PRIS) the status of the work performed. For additional details visit the Positive Response information page.

Registration is not required to view, print, or check responses on a specific ticket. Simply click the “Find Tickets” link located in the upper left corner of this page, enter the ticket number, and select “Search”.

Service Area Editor (SAE)

Click HERE for more information or HERE to log in.

Contact Joanna Henderson at (601) 362-3887 or Chasberdee Sample at (601) 362-2851 for assistance with the MS811 Web Portal or Mobile App.